Wednesday 8 August 2007

UCF courses!

Today I got an email from disney international recruitment with the selection of courses at UCF. I will be taking 4 courses over the 6 months. 2 start in october and 2 start in january. The courses are as follows:

Guest Service Management - This seminar is created to develop an appreciation for, and an understanding of, customer behavior in hospitality organizations. Since all managers in all organizations have internal and external guests or customers, the focus of this course is on how guests think, respond, and behave in response to organizational decisions. Guestology is the scientific study of guests needs, wants and behaviors.

Theme Park Management – A seminar designed to be an overview of the Theme Park and Attraction business. The program will explore the vast array of Parks that fall under this category so that by the completion the participant has a firm understanding of the for profit park system and the guest allure to them. By the end of the course we will be able to define and understand the concepts of themeing and identify the economic impact and tourism value that this industry brings to a community.

Hospitality Brand Management – The most important asset of a company is its reputation. This reputation embodies many things, including its name, the products it sells, the services it supplies to its customers, and its convenient locations. But there are many more, intangible things, which also build this reputation. All of these things, together, can be called the company’s Brand. How hospitality companies create, maintain, and occasionally destroy, their brand value will be the focus of this course.
At the seminar’s end students will have achieved an awareness of the importance of protecting a company’s brand equity. They will possess a set of skills intended to make them better prepared for a successful career in the corporate hospitality environment.

Food & Beverage Operations in the Hospitality Industry – The intent of this seminar is to provide the participant with a firm understanding of the contribution that food & beverage operations make to the hospitality industry. The scope of the lessons will include free standing restaurants, hotel food & beverage operations (including catering & banquets), as well as food & beverage operations in theme parks.

Information Technology and E-commerce in Hospitality and Tourism -- This course is designed to cover topics related to: (1) concepts of information systems in hospitality and tourism; (2) fundamental principles of communication networks in hospitality/tourism; (3) online consumer behavior and e-commerce in hospitality/tourism; and, (4) future direction of technology development and technology strategies in hospitality/tourism.

Leadership and Strategic Management -- This course focuses on principles of contemporary leadership and strategic management for hospitality and tourism organizations. It introduces leadership and strategic management concepts and perspectives into the hospitality and tourism field. The course particularly emphasizes the development of analytical, decision making, problem-solving and communication skills.

Event Management -- This course considers how organizations use events to achieve their strategic goals and objectives. It includes an introduction to the different types of organizations that produce events, the types of events that are held, the planning process, and evaluation tools. Also, students will learn about the businesses that provide facilities, goods, and services for events.

Survey of Wines of the World* -- This is a very interactive and great way to do something a little bit different!! A comprehensive study of wine for students that want to learn about using senses to evaluate wines, the methodology of tasting and evaluating wines, and growing, processing, and production of grape varieties used in making wine.
*Additional $100 lab fee

I had to email back with my top 6 choices which were:
1. Theme Park Management
2. Events Management
3. Guest Services Management
4. Leadership and Strategic Management
5. Food and Beverage operations in the hospitality industry
6. Information technology and e-commerce in hospitality and tourism

I really hope I get my top 3 choices but the others sound interesting too.

Anyway other than that i'm feeling much better now and worked today.

2 comments:

HappyWifeMx said...

hey im from Mexico, and i´m taking 4 of those clases also starting in october!!!
are u in the disney program???

HappyWifeMx said...

email me if want! :)